Collection of Personal Information
We may collect personal information in the course of providing our products and services to individuals or to an organisation. We will collect personal information directly from individuals unless it is unreasonable or impracticable to do so. We will limit the personal information we collect to that which is reasonably necessary to complete the functions or activities we are engaged in for any individual. The personal information we may collect and hold includes but is not limited to:
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The name, date of birth, address, email address and contact telephone number of an individual;
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Developmental history, previous assessments and medical history, where relevant;
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Assessment results and observations from services provided where relevant;
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Information about homelife, support networks and activities of daily living where relevant; and
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Photos, audio and video recordings (with permission) were relevant;
If the individual is a team member, we may also collect additional information that includes:
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The individuals’ qualifications and certifications for the role;
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The individuals’ current employment details;
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Information in the CV or resume, and details of referees; and
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Other personal information provided voluntarily, for example information in an application. We may collect information where (as applicable):
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Where contact is made with us or submission of an enquiry (such as through our website or by telephone);
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An individual applies for employment with us or join us as a team member; or
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We deal with individuals as suppliers, service providers or other businesses and we collect personal information incidentally to those dealings.
When collecting personal information, we will take reasonable steps to make those affected aware of the purposes for which we are collecting it. We would usually advise the types of organisations to which we would usually disclose information if we were likely to do so. We are unlikely to disclose it to overseas recipients. This Privacy Policy provides these details as they typically apply in most cases, however different details may apply depending on our specific interaction with individuals. If we do not notify persons affected of such other details, the information in this Privacy Policy applies.
There will not usually be Australian laws or court/tribunal orders which require or authorise us to collect personal information. Will we also advise if there are laws, court or tribunal orders which require or authorise us to collect information, and the main consequences for the individual if they fail to provide it to us.
Where an individual provide us with personal information of another individual, for example, a referee, we request that they inform them that their personal information will be disclosed to us and the purpose for doing so. They may review our Privacy Policy at www.torrenshealth.com.au for further information.
If an individual fails to provide personal information requested by us, there may be a range of consequences, for example we may be unable to process or respond to requests.
Use of Personal Information
We will generally only use personal information for the purpose for which we collected it, and for related purposes we consider would be within your reasonable expectations. We generally use personal information for the following purposes (as applicable in the circumstances):
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To create and maintain an individual’s records;
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To provide services for individuals;
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To provide referrals to other professionals as needed;
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To provide services or information that is requested,
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To provide clients with information that we consider is likely to be of interest to then relating to our products or services;
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To seek feedback from clients and perform market research; or
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To engage in other activities where required or permitted by law.
Individuals may request not to receive marketing communications by contacting us, or by using the opt out function provided for in those communications. If individuals do not opt out in either of these ways then the individual will be taken to have consented to receiving such communications from us.
There are no consequences of opting out of receiving our marketing and promotional communications except that individuals will no longer receive them. Individuals may elect to re-join our marketing list at a later stage if they wish. We will only use personal information for the purposes outlined, reasonably expected or with an individuals permission, unless we are required or permitted by law to do so without consent.